PALS, Complaints and support

Patient Advice & Liaison Service (PALS)

PALS is a free, independent and confidential service for anyone who would like help, advice, information or support or who may have a concern about their care.

To speak to QVH PALS or to arrange a meeting, please call 01342 414355 or e-mail


Please click here for more information about how to make a complaint

Macmillan Cancer Information and Support Centre and other support groups

QVH is fortunate to have the assistance of several groups which provide support to our patients, their families and carers. These include:

  • Macmillan Cancer Support improves the lives of people affected by cancer. They ensure that people affected by cancer have access to good quality, comprehensive and appropriate information and support. Macmillan and QVH now offer an information and support centre at the QVH site in East Grinstead. The service is available to anyone affected by cancer, not just QVH patients. We can be contacted on 01342 414369. You can also visit
  • The McIndoe Burns Support Group provides friendship and reassurance to those who have suffered burns and their families. It is a registered charity and can be contacted via the burns unit or visit
  • Headstart is a resource for QVH patients with head and neck cancers, their carers and professionals. Its aim is to provide an opportunity for people to meet in a relaxed and supportive environment, share experiences and contribute to training sessions for nurses.
  • Changing Faces is a national charity that supports and represents people who have disfigurements to the face, hands and body from any cause. They provide personal support for children, adults and families and work with employers and professionals towards a culture of inclusion for people with disfigurements. For more information call 0845 4500 275 or visit

For more information on the support available for patients, carers and families, please talk to the staff in the relevant department.