Patient transport

Patients are expected to make their own way to and from hospital, or with help from friends and relatives. There are certain circumstances in which patients may be able to seek some help – subject to strict criteria.

Help for patients from Kent and Medway

As of 1 July 2016 G4S are the providers of non-emergency transport for patients travelling to NHS appointments in Kent and Medway.

Patient transport services are provided for those patients whose medical condition means they cannot get to their appointment in any other way. You can find out if you’re eligible for patient transport or book an appointment by calling the freephone G4S bookings line on 0800 096 0211, 24 hours a day. G4S staff have details of alternative services for patients who are not eligible, including volunteer driver schemes.

You can find out more about the service, including the standard of care you can expect, at www.km-pts.co.uk

Complaints or compliments about the new service should be directed to 0800 096 0211, e-mail km.pts1@nhs.net, or by post to:
Kent and Medway PTS Contract, Swift House, 18 Hoffmanns Way, Chelmsford, Essex, CM1 1GU.

Feedback can also be given online at www.km-pts.co.uk

Help for patients from Sussex

From 1 April 2016 our new transport provider for Sussex GP patients is Coperforma.

To book call: 0300 111 2131 between 6.00am and midnight Monday to Friday and 8.00am to 10.00pm on Saturdays, Sundays and Public Holidays.

Compliments & complaints

Complaint or compliments about this service should be directed to 01256 693108 and ask for the Customer Services Team, e-mail sussexpts.complaints@nhs.net, by completing the online form on Coperforma’s website at www.coperforma.com/contact-us/ or by post to:
Customer Services Team, Coperforma, Thruxton Down House, Thruxton Down, Andover, SP11 8PR

Help with travel costs

Patients on some benefits, e.g. income support, may be able to claim back the cost of their travel from the hospital cashier’s office. Patients must provide valid evidence of their appointment and their entitlement to help with transport costs. For further information, please call the cashier on 01342 414416.

Leaflet: Help with travel costs