Coronavirus information and advice for our patients and visitors

Thursday 26th March 2020

Coronavirus information and advice for our patients and visitors

Please do not visit our hospital if you have coronavirus (COVID-19) symptoms. You should stay at home (self-isolate), regardless of travel history or contact with people who have been confirmed to have COVIS-19 if you have:

A new continuous cough or a high temperature (of 37.8 degrees or higher) or live with someone who has either of the above meaning the whole family needs to self-isolate for 14 days.

You can find more information on how to protect yourself or to check if you need help on the NHS website. Only call NHS 111 if you cannot go online, or are advised to do so by the online service.

If you are fit and well and due to attend an appointment please do so unless you have been advised otherwise.

Screening visitors on arrival to our hospital

To help protect our staff and patients, from Monday 23 March, we will be screening visitors on arrival – taking their temperature and asking a few questions. Anyone with a temperature of 37.8 degrees or higher will be advised to return home, visit the NHS website and self-isolate (as per national guidelines). If this means anyone will miss their appointment, their details will be taken and an appointment re-booked for them.

Visiting our hospital

To help us keep our patients, staff and visitors safe, stop the spread of COVID-19 and keep our hospital running, from Thursday 26 March we are restricting visiting to essential visitors only. We are asking that you do not visit Queen Victoria Hospital unless you are:

• A parent or guardian visiting a child or accompanying them to an appointment
• Visiting a patient in a critical condition who may be at the end of their life, this should be by prior arrangement with the nurse in charge
• A carer for a patient with additional needs that cannot be met by hospital staff (eg. BSL or d/Deaf Blind interpreter, carer etc).

Attending an appointment

Our appointments team is exceptionally busy at the moment with calls from patients. Please be assured that if we unfortunately need to postpone your appointment you will be contacted in advance – there is no need to call and check. Please can we ask that patients, including children, are only accompanied by one person – where possible only the patient should come into the hospital and the person with them stays in the car. Children will be allowed to accompany an adult to an appointment when it is unavoidable.

Orthodontic appointments

Please note, due to the COVID-19 situation, as of Monday 23 March face-to face orthodontic clinics will no longer be running. All patients currently receiving treatment will receive a telephone call by a clinician around the time of their booked appointments. New or review patients will be reappointed at a later date.

Any patients who are experiencing pain or discomfort from their appliances should call 01342 414419 or 01342 414142 and leave their name, date of birth and telephone number (and hospital number if known) and a clinician will call back for an assessment. Please note patients will NOT be allowed access to the department unless they have an authorised emergency appointment booked. Apologies for any inconvenience caused at this difficult time. Thank you for your cooperation.

QVH Macmillan Cancer Information and Support Centre

We have temporarily closed QVH Macmillan Cancer Information and Support Centre until further notice. You can still pick up leaflets and information but anyone due to attend an appointment at the centre has been contacted.

Temporarily suspending free visitor Wi-Fi

To help us boost our network capacity to support our non-clinical staff who are working from home during the COVID-19 pandemic as per the Government’s advice, we are temporarily disabling our visitor WiFi. We apologise for any inconvenience caused.