Coronavirus information and advice for our patients and visitors

Wednesday 20th May 2020

Coronavirus information and advice for our patients and visitors

To help us continue to see and treat patients we have introduced some additional measures to help protect both our patients and staff. This includes temperature checking all visitors to the hospital and asking a series of questions to ensure that anyone coming into the hospital does not have COVID-19 symptoms.

We would ask that if you have a new continuous cough, a high temperature (of 37.8 degrees or higher), have a loss of taste or smell, or live with someone who has any symptom of COVID-19 that you please do not come to the hospital. You can find more information on how to protect yourself or to check if you need help on the NHS website.

If you are fit and well and due to attend an appointment please do so unless you have been advised otherwise.

Visiting our hospital

To help us minimise the risk of COVID-19 coming to the hospital we have restricted visiting to essential visitors only. We are asking that you do not visit Queen Victoria Hospital unless you are:

• A parent or guardian visiting a child or accompanying them to an appointment
• Visiting a patient in a critical condition who may be at the end of their life, this should be by prior arrangement with the nurse in charge
• A carer for a patient with additional needs that cannot be met by hospital staff (eg. BSL or d/Deaf Blind interpreter, carer etc).

Attending an appointment

Our appointments team is exceptionally busy at the moment with calls from patients. Please be assured that if we unfortunately need to postpone your appointment you will be contacted in advance – there is no need to call and check. Please can we ask that patients, including children, are only accompanied by one person – where possible only the patient should come into the hospital and the person with them stays in the car. Children will be allowed to accompany an adult to an appointment when it is unavoidable.

Many of our specialisms are offering online or telephone consultations which can be carried out remotely. If appropriate you will be offered one of these options. Find out more about our online consultations here.

Radiology appointments

All GP and outpatient referrals are by appointment only – we are currently unable to accept walk-in requests for x-ray. Urgent referrals are still being seen. If you have a specific query about your radiology appointment or need to cancel please contact the team on 01342 414249 Monday-Friday 8.45am-5pm.

Orthodontic appointments

Please not face-to face orthodontic clinics are not currently running. All patients currently receiving treatment will receive a telephone call by a clinician around the time of their booked appointments. New or review patients will be reappointed at a later date.

Any patients who are experiencing pain or discomfort from their appliances should call 01342 414419 or 01342 414142 and leave their name, date of birth and telephone number (and hospital number if known) and a clinician will call back for an assessment. Please note patients will NOT be allowed access to the department unless they have an authorised emergency appointment booked. Apologies for any inconvenience caused at this difficult time. Thank you for your cooperation.

QVH as a cancer hub

Queen Victoria Hospital has a unique role during the COVID-19 pandemic as a specialist cancer surgical centre for the South East, supporting patients with head & neck, skin or breast cancer. Read more here.

If you are worried you might have signs of cancer please contact your GP practice in the first instance. Your GP will be able to arrange for you to get a diagnosis and treatment whether it is a cancerous or non-cancerous condition. If you are already undergoing cancer treatment and are waiting for surgery, your cancer team will be in touch about your treatment plan. If QVH is the best place for you to have surgery your cancer team will refer you to us. Otherwise they will find you an alternative.

Refreshments onsite

Our onsite Spitfire Restaurant, Hurricane coffee shop and Lancaster Lounge are closed until further notice. Patients are advised to please bring a bottle of water with them. We apologise for any inconvenience and thank you for your understanding at this difficult time.

QVH Macmillan Cancer Information and Support Centre

We have temporarily closed QVH Macmillan Cancer Information and Support Centre until further notice. You can still pick up leaflets and information but anyone due to attend an appointment at the centre has been contacted.