Coronavirus information and advice for our patients and visitors

Thursday 15th October 2020

Coronavirus information and advice for our patients and visitors

To help us continue to see and treat patients we have introduced some additional measures to help protect both our patients and staff. This includes temperature checking all visitors to the hospital and asking a series of questions to ensure that anyone coming into the hospital does not have COVID-19 symptoms.

We would ask that if you have a new continuous cough, a high temperature (of 37.8 degrees or higher), have a loss of taste or smell, or if you live with someone who has any symptom of COVID-19 that you please do not come to the hospital. You can find more information on how to protect yourself or to check if you need help on the NHS website.

If you are fit and well and due to attend an appointment please do so unless you have been advised otherwise.

Visiting our hospital

To help us minimise the risk of COVID-19 coming to the hospital we have restricted visiting to essential visitors only. We are asking that you do not visit Queen Victoria Hospital unless you are:

• A parent or guardian visiting a child or accompanying them to an appointment
• Visiting a patient in a critical condition who may be at the end of their life, this should be by prior arrangement with the nurse in charge
• A carer for a patient with additional needs that cannot be met by hospital staff (eg. BSL or d/Deaf Blind interpreter, carer etc).

Our updated guidance for visiting patients on our wards can be found here.

Attending an appointment

Please can we ask that patients, including children, are only accompanied by one person – where possible only the patient should come into the hospital and the person with them stays in the car. Children will be allowed to accompany an adult to an appointment when it is unavoidable.

Many of our specialisms are offering online or telephone consultations which can be carried out remotely. If appropriate you will be offered one of these options. Find out more about our online consultations here.

If you are coming to us for an outpatient appointment and would like to know more about what to expect we have created this information leaflet. Toilets for patients are open throughout the hospital. If you are accompanying or driving someone to an appointment please speak to the team on our temperature checkpoint who can direct you to our visitor toilets.

All patients and visitors must wear a face covering (unless they are exempt)

Patients and visitors coming to our hospital should wear a face covering at all times. If you have your own please bring it with you – it needs to cover your nose and mouth. If you do not have one when you come to QVH please see a member of staff who will provide you with one. Find out more here.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, please let our staff know and other measures will be considered on a case by case basis.

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include writing things down.

Preparing for surgery

We have produced an information leaflet to help you prepare for your surgery, which explains more about self-isolating, screening and other things you should consider before your admission. You can read this leaflet on preparing for surgery here.

Test and Trace

In line with national guidance we are displaying QR code posters in some areas where you may be waiting. Please use your mobile phone to scan the QR code if you are waiting in one of these areas so that you can be contacted by Test and Trace if needed. Please note you will need to download the NHS Test and Trace app onto your phone first. If you do not have a phone please speak to one of the team who can provide you with a paper form to complete.

Patients coming to us for cancer surgery

Please click here for more information about information you need to know prior to (and after) your surgery.

Radiology appointments

All GP and outpatient referrals are by appointment only – we are currently unable to accept walk-in requests for x-ray. Urgent referrals are still being seen. If you have a specific query about your radiology appointment or need to cancel please contact the team on 01342 414249 Monday-Friday 8.45am-5pm.

Orthodontic appointments

As a result of the current situation, we will initially be seeing fewer patients per day so please bear with us. Any patients who are experiencing pain or discomfort from their appliances should call 01342 414419 or 01342 414142 and leave their name, date of birth and telephone number (and hospital number if known) and a clinician will call back for an assessment. Any previously booked appointments prior to lock-down will be cancelled and rearranged.

Refreshments onsite

Our Hurricane Café is open Monday-Friday 8am-5pm and Saturday 9am-4pm for takeaway coffee, cake and sandwiches. Please can we ask you to observe a social distance when queuing and follow the one way system that has been introduced. Patients are encouraged to please bring a bottle of water with them.

QVH Macmillan Cancer Information and Support Centre

We have temporarily closed QVH Macmillan Cancer Information and Support Centre until further notice but the team are still available to listen, support and provide information over the phone. Please call 01342 414369 and leave a message, and one of the team will call you back.