Coronavirus information and advice for our patients and visitors

Monday 25th January 2021

Coronavirus information and advice for our patients and visitors

A message for our patients

QVH remains open to patients. We have measures in place to ensure we can safely treat our patients. This includes requiring all staff, patients and visitors to wear a face covering, attending appointments on their own where possible, and observing social distancing.

It is safe and important to attend your appointment and seek help when needed. Unless you hear from us directly, please attend as normal.

Feel unwell? Please do not attend hospital

We would ask that if you have a new continuous cough, a high temperature (of 37.8 degrees or higher), have a loss of taste or smell, or if you live with someone who has any symptom of COVID-19 that you please do not come to the hospital. You can find more information on how to protect yourself or to check if you need help on the NHS website.

Please do not come to the hospital if you have tested positive for COVID or are self-isolating due to contact with someone who tested positive. Instead contact the number on your letter and we will rearrange your appointment for you.

If you are fit and well and due to attend an appointment please do so unless you have been advised otherwise.

Updated visitor guidance

Keeping patients and our staff safe is our top priority during and after the COVID-19 pandemic. Unfortunately, due to rising numbers of cases in the community we have had to limit visiting. You can read our updated guidance around visiting patients here.

Attending an appointment

Please can we ask that patients come into the hospital on their own. If someone comes with them, for example to drive them, they should please stay in the car. If you need to be accompanied to your appointment, for example someone to translate or support if you have a hearing impairment, please let our team know when you arrive.

Children can be accompanied by one adult only. Children will be allowed to accompany an adult to an appointment when there is no other available alternative.

Many of our specialisms are offering online or telephone consultations which can be carried out remotely. If appropriate you will be offered one of these options. Find out more about our online consultations here.

If you are coming to us for an outpatient appointment and would like to know more about what to expect we have created this information leaflet. Toilets for patients are open throughout the hospital. If you are accompanying or driving someone to an appointment please speak to the team on our temperature checkpoint who can direct you to our visitor toilets.

All patients and visitors must wear a face covering (unless they are exempt)

Patients and visitors coming to our hospital should wear a face covering at all times. If you have your own please bring it with you – it needs to cover your nose and mouth. If you do not have one when you come to QVH please see a member of staff who will provide you with one. Find out more here.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, please let our staff know and other measures will be considered on a case by case basis.

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include writing things down.

Preparing for surgery

We have produced an information leaflet to help you prepare for your surgery, which explains more about self-isolating, screening and other things you should consider before your admission. You can read this leaflet on preparing for surgery here.

Test and Trace

In line with national guidance we are displaying QR code posters in some areas where you may be waiting. Please use your mobile phone to scan the QR code if you are waiting in one of these areas so that you can be contacted by Test and Trace if needed. Please note you will need to download the NHS Test and Trace app onto your phone first. If you do not have a phone please speak to one of the team who can provide you with a paper form to complete.

Patients coming to us for cancer surgery

Please click here for more information about information you need to know prior to (and after) your surgery.

Radiology appointments

All GP and outpatient referrals are by appointment only – we are currently unable to accept walk-in requests for x-ray. Urgent referrals are still being seen. If you have a specific query about your radiology appointment or need to cancel please contact the team on 01342 414249 Monday-Friday 8.45am-5pm.

Orthodontic appointments

From Monday 25 January 2021 until further notice, all planned face to face orthodontic appointments will be cancelled and you will be contacted by letter in due course with a new appointment when normal activity resumes. Please ignore any recent text reminders as these may have overlapped with the change in our service.

Our emergency service for patients in orthodontic treatment has also now changed.  If you are in pain or discomfort please click on this link to enter the “virtual orthodontic waiting area”. An orthodontic clinician will help resolve your problem online or arrange for a face to face emergency appointment if necessary.

The “virtual orthodontic waiting area” is for both the online/virtual orthodontic emergency service and for planned online clinic appointments. Therefore, please bear with us as the clinician may be with another patient but will be aware that you are waiting. The online orthodontic emergency service operates Monday to Friday 9am-1pm and 2-5pm. This service does not operate at weekends or Bank Holidays.

  • No one is permitted to record the call without consent.
  • Everyone attending the consultation with you will be introduced.
  • Your video call will open in a new window.
  • If you experience any issues, click ‘refresh’.

For any additional urgent queries please phone the Orthodontic Department on 01342 414161.  Please be aware that we are not able to reschedule your appointments at the present time and we will update the website when the service resumes.

Refreshments onsite

Our Hurricane Café is open Monday-Friday 8am-5pm and Saturday 9am-4pm for takeaway coffee, cake and sandwiches. Please can we ask you to observe a social distance when queuing and follow the one way system that has been introduced. Patients are encouraged to please bring a bottle of water with them.

QVH Macmillan Cancer Information and Support Centre

We have temporarily closed QVH Macmillan Cancer Information and Support Centre until further notice but the team are still available to listen, support and provide information over the phone. Please call 01342 414369 and leave a message, and one of the team will call you back.