Coronavirus information and advice for our patients and visitors

Friday 8th April 2022

Coronavirus information and advice for our patients and visitors

Although national rules have changed, the wearing of masks in the hospital is still required in order to protect vulnerable people. We are asking our patients and all visitors to continue to wear a mask whilst on the premises.

We also ask that all patients attend their appointments on their own – if you need someone with you for additional support please let us know.

Thank you for helping us to keep everyone safe.

Feel unwell? Please do not attend hospital

Please do not come to the hospital if you have tested positive for COVID, are self-isolating, or have any COVID symptoms. Instead contact the number on your letter and we will rearrange your appointment for you.

All patients and visitors must wear a face covering (unless they are exempt)

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, please let our staff know, ideally before your appointment.

If you are deaf or profoundly deaf, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include writing things down.

Where possible we ask that all patients and visitors who are coming into the hospital building take a lateral flow test before they come.

Preparing for surgery

We have produced an information leaflet to help you prepare for your surgery, which explains more about self-isolating, screening and other things you should consider before your admission. You can read this leaflet on preparing for surgery here.

Patients coming to us for cancer surgery

Please click here for information you need to know prior to (and after) your surgery.

Visiting patients on our wards

To help keep our staff and patients safe, we have reviewed arrangements for visiting friends and family members who are staying with us overnight. We know it is important for you to visit your loved ones and there are some circumstances where one visitor (a family member or friend) will be permitted to visit. You can read our updated guidance around visiting patients here.

Attending an appointment. Is it ok to bring someone with you?

Please can we ask that patients come into the hospital on their own. We have reduced the seating available in our waiting rooms and may need to ask additional family members or friends to wait outside. If you need to be accompanied to your appointment, for example someone to translate or support if you have a hearing impairment, please let our team know when you arrive.

Children can be accompanied by one adult only. Children will be allowed to accompany an adult to an appointment when there is no other available alternative.

Many of our specialisms are offering online or telephone consultations which can be carried out remotely. If appropriate you will be offered one of these options. Find out more about our online consultations here.

Radiology appointments

All GP and outpatient referrals are by appointment only – we are currently unable to accept walk-in requests for x-rays, CT scans, MRIs, ultrasound or CBCT. Urgent referrals are still being seen. Patients referred from another department within QVH for an x-ray can also be seen.

If you have a specific query about your radiology appointment or need to cancel please contact the team on 01342 414249 Monday-Friday 8.45am-5pm.

Refreshments onsite

  • Our Spitfire Restaurant is open Monday-Friday 7.30am-4pm, and at weekends and bank holidays 7.30-3pm, with limited seating inside and outside. You can purchase sandwiches, hot food, drinks and snacks.
  • Our Hurricane Café is open Monday-Friday 8am-5pm and Saturday 9am-4pm for takeaway coffee, cake and sandwiches.

Patients are encouraged to please bring a bottle of water with them.