Visiting patients on our wards during the COVID-19 pandemic

Sunday 1st May 2022

Visiting patients on our wards during the COVID-19 pandemic

All patients, staff and visitors should please continue to wear face coverings (unless exempt) and follow social distancing measures at QVH.

Please help us to keep everyone safe.

Visiting someone who is an inpatient:

One person may visit a patient each day, This could be a family member, friend, or someone important to them. Please ensure that you are well before you come to the hospital so we do not put any of our patients at risk. The full list of potential COVID symptoms can be found on the NHS website.

All visitors must wear a face covering unless they are exempt. If you are exempt please let our team know. Can we please ask that you follow good hand hygiene and social distance as appropriate whilst you are here at the hospital. We also encourage anyone visiting to bring as few personal belongings as possible with them.

Visiting hours are from 2pm to 8pm. Protected mealtime is 5-6pm. If you normally visit at mealtimes in order to help your relative or friend to eat or just to give encouragement, we are happy for you to continue to do this. Please ask the nurse in charge how you can help out. If you are visiting a ward please respect this protected mealtime and try not to visit during it.

Different arrangements are in place for Peanut Ward and the Critical Care Unit – please speak to the teams for more information. We try to be as flexible as possible regarding visiting especially where it is positive for the patient. Please speak to a member of our team if you would like to discuss this further.

We continue to encourage patients and visitors to continue to use digital services such as Facetime, Skype, Zoom and WhatsApp to stay in touch with loved ones during their hospital stay. iPads are available on wards for use by patients who do not have a smartphone or other mobile device.

From Monday 9 May parking charges will be reintroduced. Charges operate Monday to Friday 8am-6pm. The cost is £1 per hour for the first 3 hours, and £4 for a 3-10 hour stay. Disabled drivers (displaying a valid blue badge) and motorcycles park for free. There are no charges at weekends or bank holidays. Payment is by cash, card or Apple Pay.

Visiting is not allowed if:

  • You are in a household that is self-isolating or you have been in contact with someone else who is suspected/confirmed to have coronavirus.
  • You are showing symptoms of coronavirus. This includes a new continuous cough, a high temperature, or loss of taste and/or smell, as well as the extended list of symptoms listed on the NHS website. If you have any of these please do not visit, even if they are mild or intermittent.

If you are the parent or guardian of a child who is a patient:

  • A child or young person admitted to the children’s’ ward should ideally be accompanied by only one parent/carer. You should wear a face covering for the duration of your time at the hospital unless you are exempt. If you are exempt please let the team know.
  • Before coming to the hospital please ensure that you are well and do not have any symptoms of COVID. This includes a new continuous cough, a high temperature, or loss of taste and/or smell, as well as the extended list of symptoms listed on the NHS website. If you have any of these please do not come, even if they are mild or intermittent.
  • Parents and children are to remain within the cubicle or bay.
  • If you are with your child away from other patients, you can temporarily remove your face mask.

In exceptional family situations: visiting arrangements can be discussed and alternative arrangements may be agreed with the nurse in charge.

End of life care

If a patient is receiving end of life care we will make appropriate arrangements for them.

Visiting with a patient who is coming for an appointment

Please can we ask that where possible patients still come into the hospital on their own. If you need to be accompanied to your appointment, for example someone to translate or support if you have a hearing impairment, they can attend but please be aware we have reduced the seating available in our waiting rooms to enable social distancing.

We ask that patients (unless exempt) as well as all visitors wear a face covering whilst entering and moving through our hospital. Please also maintain good hand hygiene and where possible observe social distancing. These will all help us reduce the risks to other patients, visitors and our staff.

Thank you for your cooperation.