Coronavirus information and advice for our patients and visitors

In line with national guidance, all staff in clinical areas will continue to wear a face covering. For our patients wearing a face covering is now a personal choice;  if you want to wear a face covering that is not a problem. However, in some of our clinical areas, such as our Minor Injuries Unit, you will be asked to wear one.

We also ask that all patients attend their appointments on their own if they can. If you need someone with you for additional support please let us know.

Thank you for helping us to keep everyone safe.

Feel unwell? Please do not attend hospital

Please do not come to the hospital if you have tested positive for COVID, are self-isolating, or have any COVID symptoms. Instead contact the number on your letter and we will rearrange your appointment for you.

Preparing for surgery

We have produced an information leaflet to help you prepare for your surgery, which explains more about self-isolating, screening and other things you should consider before your admission. You can read this leaflet on preparing for surgery here.

Patients coming to us for cancer surgery

Please click here for information you need to know prior to (and after) your surgery.

Visiting patients on our wards

To help keep our staff and patients safe, we have reviewed arrangements for visiting friends and family members who are staying with us overnight.  You can read our updated guidance around visiting patients here.

Attending an appointment. Is it ok to bring someone with you?

Please can we ask that patients come into the hospital on their own if they can. If you need to be accompanied to your appointment, for example someone to translate or support if you have a hearing impairment, that is not a problem – just let us know when you arrive.

Many of our specialisms are offering online or telephone consultations which can be carried out remotely. If appropriate you will be offered one of these options. Find out more about our online consultations here.

Radiology appointments

All GP and outpatient referrals are by appointment only – we are currently unable to accept walk-in requests for x-rays, CT scans, MRIs, ultrasound or CBCT. Urgent referrals are still being seen. Patients referred from another department within QVH for an x-ray can also be seen.

If you have a specific query about your radiology appointment or need to cancel please contact the team on 01342 414249 Monday-Friday 8.45am-5pm.

Refreshments onsite

• Our Spitfire Restaurant is open Monday-Friday 7.30am-4pm, and at weekends and bank holidays 7.30-3pm, with limited seating inside and outside. You can purchase sandwiches, hot food, drinks and snacks.
• Our Hurricane Café is open Monday-Friday 8am-5pm and Saturday 9am-4pm for takeaway coffee, cake and sandwiches.

Patients are encouraged to please bring a bottle of water with them.