Online outpatient video consultations
We are offering an outpatient video consultation appointment service called NHSVideoConsult. You may be asked by a clinician if you would like to use our video consultation service for a new or follow-up outpatient appointments. This is as an alternative to visiting the hospital for a face to face appointment.
This video will give you an idea of how your video consultation will work.
Accessing our video clinic
If you have agreed to have a video consultation appointment, you will receive a letter or email, and also a text message if we have your mobile number, with details of your appointment, including the date and time and the name of your virtual clinic.
Before your appointment – accessing our test area
If this is the first time you are having a video consultation, we recommend you check and test your equipment in advance. You can test your video connection prior to your appointment using our test waiting area during the times below. A member of the QVH team will be on hand to help you:
Monday 3.30-4.30pm; Tuesday 8.45-9.45am; Wednesday 3.30-4.30pm; Thursday 12-1pm; and Friday 8.45-9.45am. Please note this service is not available on bank holidays.
What do I need to make a video call?
- You will need a good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.
- A private, well-lit area where you will not be disturbed during the consultation
- An internet browser: Google Chrome on a desktop or laptop, or on an Android tablet or smartphone; or Safari on an Apple iMac, MacBook, iPad, or iPhone
- Web-camera, speakers, and microphone already built into laptops or mobile devices
Is it secure?
Video calls are secure; your privacy is protected. You have your own private video room that only authorised clinicians can enter. Personal details entered at the start of video consultation will be deleted at the end of the call. You may be asked for permission to upload photos just for the purposes of your consultation, for example a skin lesion. Read our privacy statement here.
How much does a video call cost?
The video call is free (except for your internet usage).
How much internet data will I use?
You don’t use any data while waiting for a clinician to join you. A video call uses a similar amount of data to Skype or FaceTime (roughly 500 MB for 20 minutes).
When you open the link to access the video consultation, you will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Occasionally your appointment might not run at the planned time. When this happens the consultant will aim to send you a message via the application.
During the video consultation, your clinician may share their computer screen with you, to display test results, or other important information.
Virtual waiting rooms
Click on the link below to enter the correct waiting room for your appointment.
- Children’s clinic
- Elderly care and Parkinson’s
- Emergency burns assessment centre (EBAC)
- Emergency department (hands)
- Ear, nose and throat (ENT)
- Maxillofacial surgery
- Ophthalmology (eyes)
- Plastic surgery (skin)
- Psychological Therapies
- Sleep Service
Have you been asked to send our clinical team photos?
You can do that securely through our website by clicking the button below. Please do not email them directly to us.