Sign up to safety pledges
Patient safety is a priority at QVH. We have signed up to the ‘Sign up to safety‘ initiative, which is designed to ensure the ambition of making the NHS the safest healthcare system in the world.
We want patients to get harm free care every time and will do this by:
- listening to patients, carers and staff
- learning from what they say when things go wrong; and
- taking action to improve patient’s safety
|Sign up to Safety pledges||QVH Sign up to Safety Pledges|
|Put safety first – Commit to reduce avoidable harm in the NHS by half and make public locally developed goals and plans||
Develop an adaptation of the MaPSaF Framework tool that focuses on specific high risk areas such as consent, falls and compliance with the WHO Checklist. Utilise this tool to identify key learning outcomes that will be brought together to implement changes to patient safety.
Continually learn – Making organisations more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe services are.
|Incorporate feedback from the Friends and Family results into a range of Trust improvement mechanisms to enable change to be demonstrated within patient areas, e.g. through staff training, risk registers, audit programmes and learning forums.|
|Honesty – Being transparent with people about their progress to tackle patient safety issues and supporting staff to be candid with patients and their families if something goes wrong||
Continue to embed a culture of openness, fully implementing the new Duty of Candour requirements into the Trusts systems and processes, including monitoring mechanisms such as dashboards.
Develop and implement a new staff Patient Safety Newsletter to highlight key learning points from incidents, complaints, claims and audits, and further support this with the development of a newsletter on patient safety for patients, relatives and carers
|Collaborate – Taking a leading role in supporting local collaborative learning, so that improvements are made across all of the local services used by patients.||Review outcomes from SLA KPIs to identify areas of improvements and improve the shared learning across the Local Health Economy.|
|Support – Helping people to understand why things go wrong and how to put them right. Giving staff the time and support to improve and celebrate their progress||Improve on existing opportunities for shared learning by introducing a Junior Doctors Forum to improve peer learning and communication amongst medical staff.
Improving staff use of the incident reporting system, and supporting them to reduce the time period between incident reporting and closure of investigations by a minimum of 3% (with the ultimate aim of reducing it by 10%) up to 31st December 2017 (n=30 days from 37 days)*