Friends and family recommendations

In March 2026, 98% of inpatients said they were extremely likely or likely to recommend QVH to their friends and family.

Some of the patient feedback we received during the month included:

Burns unit: “All of the staff have been caring, attentive and supportive during my stay here. Have been amazing at keeping on top of painkillers and other medications. I really appreciate the support I have received, especially with my anxiety and other mental health. I admire all the staff on the Burns Ward for having me as a patient as it was a last minute placement. All of the surgeons, plastic surgeons and theatre staff made me feel safe and comfortable.”

Critical care unit: “My experience of being cared for in CCU was excellent. The team was reassuring, kind, skilled and professional. I felt safe.”

Corneo department: “The care and attention received during my recent procedure was exemplary in every way.”

Margaret Duncombe ward: “We were received and dealt with professionally from initial admission to discharge. Each person let us know what was going to happen and asked if we had any questions. We were cared for professionally in a person-centred and non-judgemental manner. Everything was explained clearly and the process was methodical and well-ordered. We received excellent care on the ward from Ani and Marissa, who were calm, kind and attentive. The pre and post-op care was professional and doctor checked in on admission and pre-discharge. Discharge and aftercare fully explained. It was an excellent experience.”

Maxillofacial department: “My experience with QVH has been excellent at all 3 appointments.”

Minor Injuries Unit: “Amazing reception staff, always friendly and working under the pressure placed upon them. Understandable waiting time and clean waiting room. Professional nurse / paramedic, caring and understanding. Couldn’t be in better hands.”

Peanut (childrens’) ward: “All staff were amazing and friendly. We were well looked after for the whole time we were there. It was fun. I liked the experience.”

Plastics department: “The doctors and nurses that dealt with me were all extremely professional and very caring. I honestly could not have received a better service. Karen on reception was also most helpful and friendly.”

Ross Tilley ward: “This has been the best hospital stay. All staff have been very helpful and friendly. All procedures were explained well and treatments were swift. Food has been fantastic.”

Sleep disorder centre: “The staff are very kind and helpful. Very friendly and patient. They helped me so much with my health.”

You can read more of what patients say about us on our NHS Choices page and on the Care Opinion website.

About the friends and family test

All NHS hospitals publish their ‘friends and family test’ scores each month. It is a simple measure to help the NHS understand how well it is caring for patients and to enable patients to compare the performance of different hospitals and wards.

How are the scores used?

The scores are also collected and published nationally on the NHS Choices website to help patients compare hospitals.

At QVH we like to know what our patients and visitors think of their experience so that we can continue improving. There are a variety of ways we get feedback from patients. See how to feed back for more details.

Because the scores are collected and published monthly they provide up-to-date information on the performance of each ward. We also use patient feedback and data from a wide variety of other sources, including national and local surveys, to help us monitor and improve patient care. These include the national inpatient survey and the national cancer patient survey.

We publish an annual patient experience report which reviews the feedback we have received and sets out progress with our rolling plan of action to improve patient experience.

Actions taken as a result of feedback we have received include:

• Increasing the size of disabled parking bays
• Installing new parking meters which allow an hourly charge, rather than the previous three-hour minimum
• Introduction of media screens in outpatient departments to provide better information about waiting times in the clinics
• Installing self-check in kiosks in outpatients. These make checking-in quicker and more convenient for patients, enhancing confidentiality and free up receptionists to assist patients and respond to queries.

Image by rawpixel.com

Page last updated: 8 April 2026.