Friends and family recommendations

In June 2026, 100% of inpatients said they were extremely likely or likely to recommend QVH to their friends and family.

Some of the patient feedback we received during the month included:

Burns unit: “All staff were very pleasant and helpful, making my stay more bearable than expected, and I wish them all the best for the future.”

Critical care unit: “Excellent care and communication with / from everyone.”

Corneo department: “Waiting room has air conditioning which made the wait a lot more comfortable. Overall, the service was very good and provided without too much waiting time. Thank you for the valued service.”

Margaret Duncombe ward: “I had surgery here yesterday and cannot speak highly enough of this hospital and its wonderful team. Every single member of staff was absolutely amazing and professional, attentive and caring from start to finish. A special mention to Georgie and Pam, who was so lovely and went above and beyond to help.”

Maxillofacial department: “I had a extremely positive experience. Thank you very much.”

Minor Injuries Unit: “Happily I don’t have to visit often, but on the odd occasion when I do, it’s always a pleasure…restores my faith in human nature.”

Peanut (childrens’) ward: “I found that all the staff were polite, positive and showed the patient’s mother. The way the staff interacted, not just with my child (who has SEN), but with all was outstanding and very calming. It was great to see. It really helped that children’s parents get an admission flip book, which really helps children understand. We spend a lot of time in hospitals and today I have seen such a good level of commitment, pride and care.”

Plastics department: “Friendly and reassuring. Helped me to understand what was happening. Excellent attention to best treatment for me.”

Pre-assessment: “Wonderful staff. Very helpful.”

Ross Tilley ward: “The staff are amazing, so kind and friendly. They took good care of me. I wasn’t expecting to be operated on and the surgical staff were very informative and explained the whole procedure.”

Sleep disorder centre: “All the staff were so friendly and extremely helpful. The centre is very clean and easy to find also.”

You can read more of what patients say about us on our NHS Choices page and on the Care Opinion website.

About the friends and family test

All NHS hospitals publish their ‘friends and family test’ scores each month. It is a simple measure to help the NHS understand how well it is caring for patients and to enable patients to compare the performance of different hospitals and wards.

How are the scores used?

The scores are also collected and published nationally on the NHS Choices website to help patients compare hospitals.

At QVH we like to know what our patients and visitors think of their experience so that we can continue improving. There are a variety of ways we get feedback from patients. See how to feed back for more details.

Because the scores are collected and published monthly they provide up-to-date information on the performance of each ward. We also use patient feedback and data from a wide variety of other sources, including national and local surveys, to help us monitor and improve patient care. These include the national inpatient survey and the national cancer patient survey.

We publish an annual patient experience report which reviews the feedback we have received and sets out progress with our rolling plan of action to improve patient experience.

Actions taken as a result of feedback we have received include:

• Increasing the size of disabled parking bays
• Installing new parking meters which allow an hourly charge, rather than the previous three-hour minimum
• Introduction of media screens in outpatient departments to provide better information about waiting times in the clinics
• Installing self-check in kiosks in outpatients. These make checking-in quicker and more convenient for patients, enhancing confidentiality and free up receptionists to assist patients and respond to queries.

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Page last updated: 21 July 2026.