Patients are expected to make their own way to and from hospital, or with help from friends and relatives. There are certain circumstances in which patients may be able to seek some help – subject to strict criteria.
Help for patients from Kent and Medway
G4S are the providers of non-emergency transport for patients travelling to NHS appointments in Kent and Medway.
Patient transport services are provided for those patients whose medical condition means they cannot get to their appointment in any other way. You can find out if you’re eligible for patient transport or book an appointment by calling the freephone G4S bookings line on 0800 096 0211, 24 hours a day. G4S staff have details of alternative services for patients who are not eligible, including volunteer driver schemes.
You can find out more about the service, including the standard of care you can expect, at www.km-pts.co.uk
Complaints or compliments about the new service should be directed to 0800 096 0211, e-mail email@example.com, or by post to: Kent and Medway PTS Contract, Swift House, 18 Hoffmanns Way, Chelmsford, Essex, CM1 1GU. Feedback can also be given online at www.km-pts.co.uk
Help for patients from Sussex and Surrey
South Central Ambulance Service (SCAS) are the providers of non-emergency transport for patients travelling to NHS appointments in Sussex and Surrey. You can find out more online www.scas.nhs.uk/our-services/non-emergency-patient-transport-service/
To book for SUSSEX: call 0300 123 9841 between 7am and 8pm Monday to Saturday, 8am to 5pm Sundays and Bank Holidays. The cancellation Line 0300 790 0143 is available 24/7 365 days a year.
To book for SURREY: call 0300 123 9840 between 7am and 8pm Monday to Saturday, 8am to 5pm Sundays and Bank Holidays. The cancellation Line 0300 790 0143 is available 24/7 365 days a year.
If you have transport booked already you can manage your booking online and also cancel if no longer needed. Click here for the Patient Zone.
Help for patients from other areas
For patients who are registered with GPs outside of the areas listed above, please contact your GP practice who can direct you to the local transport provider. Otherwise please contact QVH staff who may be able to advise.
Help with travel costs
Patients on some benefits, e.g. income support, may be able to claim back the cost of their travel from the hospital cashier’s office. Patients must provide valid evidence of their appointment and their entitlement to help with transport costs. For further information, please call the cashier on 01342 414416.