Your care

At QVH we pride ourselves on the quality and individual level of care we provide for every patient.

We are internationally renowned for using the very latest techniques to help people who have been disfigured or damaged by disease, accidents and burns, as a result of major surgery, or through inherited conditions. Our clinical standards are consistently higher than national and international averages.

In addition to the very best clinical care, we believe that the dignity, comfort and experience of our patients are equally important. We aim to make your stay with us as comfortable and free from anxiety as possible.

We are proud that we have a five star overall rating from reviews left by patients on the NHS Choices website.

During the COVID-19 pandemic

We would ask that if you have a new continuous cough, a high temperature (of 37.8 degrees or higher), have a loss of taste or smell, or if you live with someone who has any symptom of COVID-19 that you please do not come to the hospital. You can find more information on how to protect yourself or to check if you need help on the NHS website. All patients and visitors must wear a face covering for the duration of their time at our hospital – find out more here.

Our updated guidance for visiting patients on our wards can be found here.

Committed to safeguarding children and adults

We are committed to protecting a child, young person or adult’s right to live in safety, free from any type of abuse and neglect. We have effective arrangements in place to safeguard patients who may be vulnerable and/or at risk of abuse or neglect. These include safe recruitment, effective staff training programmes, partnerships with other agencies and named professionals for children and adult safeguarding. You can read our safeguarding assurance statement here.

If you are concerned a QVH patient is being abused or neglected, please call the QVH  safeguarding team on 01342 414000 x4146 (children) and 01342 414000 x4784 (adults).

If you prefer you can email the team at (for concerns about children) or (for concerns about adults).

If you or someone you know is experiencing domestic abuse you can find advice here.

A clean, safe and welcoming environment

We were judged as one of the best hospitals in the country in the 2015 national inpatient survey.

QVH scored 9.5 out of 10 for the cleanliness of wards in the most recent national inpatient survey and has very low rates of hospital acquired infection.

Respecting your privacy and dignity

QVH scored 9.6 out of 10 for the availability of same-sex accommodation in the most recent national inpatient survey.

You will only share the room where you sleep with members of the same sex and same-sex toilets and bathrooms will be close to your sleeping area. Sharing with members of the opposite sex will only happen in exceptional circumstances and where there is a clinical need, for example if you need specialist equipment, such as in intensive care.