The following information will help you to plan your visit to a relative or friend who is being cared for at QVH.
Ward visiting times
Ward visiting times are below. Visiting outside of these hours may be arranged in advance at the discretion of the ward manager.
|Burns Unit||01342 414440||14.00–17.00 and 18.00–20.00|
|Critical Care Unit||01342 414176||Open visiting|
|Margaret Duncombe Ward||01342 414450||14.00–17.00 and 18.00–20.00|
|Peanut ward||01342 414469||Open visiting|
|Ross Tilley Ward||01342 414451||14.00–17.00 and 18.00–20.00|
Visiting is not allowed during meal times (12.00-13.00 and 17.00-18.00). This is to allow patients time to eat their meals and ensures that staff are available for patients who need help with eating.
Unfortunately, flowers can increase the risk of infection on certain wards because of the specialised nature of the treatments provided. For this reason, flowers are not allowed in the Burns Unit or certain areas of Ross Tilley Ward.
From 1 April 2018 Queen Victoria Hospital is a smoke free trust. Smoking is not allowed inside the hospital, in any entrances or doorways or within the grounds. Only vaping is allowed in designated areas. For more information please speak to a member of staff.
Facilities for visitors
Refreshments are available from:
- the Hurricane Café is open Monday-Friday 8am-5pm, and Saturday 9am-4pm for sandwiches, drinks and snacks
- the vending machines in the Lancaster Lounge, situated in the Canadian Wing (near Ross Tilley and Margaret Duncombe wards). The lounge is open 24 hours a day.
- Due to COVID-19 the Spitfire Restaurant is currently only available to staff.
There is also a convenience store just outside the north end of the hospital site on Holtye Avenue.
There is a cash machine in the main corridor which is free to use.
We do not have accommodation at the hospital for visitors to stay overnight. Information on local hotels and B&Bs is available at www.eastgrinstead.gov.uk/tourism/accommodation.php.
On Peanut Ward there is the facility for one parent to stay overnight while their child is on the ward – please check arrangements with ward staff.
We provide free wi-fi for patients and visitors across the QVH site. Wi-fi hotspots have been installed in all wards and outpatient waiting areas, the café and restaurant.
Select QVH-Guest and follow the instructions to set up your free account.