Visiting patients

The following information will help you to plan your visit to a relative or friend who is being cared for at QVH.

Ward visiting times

Ward visiting times are below. Visiting outside of these hours may be arranged in advance at the discretion of the ward manager. You can find our latest guidance here.

Ward Telephone Visiting times
Burns Unit 01342 414440 14.00–17.00 and 18.00–20.00
Critical Care Unit 01342 414176 Please ask for times and visiting guidance
Head and Neck Unit 01342 414000
x4738		 14.00–17.00 and 18.00–20.00
Margaret Duncombe Ward 01342 414450 14.00–17.00 and 18.00–20.00
Peanut ward 01342 414469 Please ask for times and visiting guidance
Ross Tilley Ward 01342 414451 14.00–17.00 and 18.00–20.00

Visiting is not allowed during meal times (12.00-13.00 and 17.00-18.00). This is to allow patients time to eat their meals and ensures that staff are available for patients who need help with eating. If you want to help your relative or friend to eat we are happy for you to do this. Please speak to the nurse in charge.

Flowers

Unfortunately, flowers can increase the risk of infection on certain wards because of the specialised nature of the treatments provided. For this reason, flowers are not allowed in the Burns Unit or certain areas of Ross Tilley Ward.

Smoking

Queen Victoria Hospital is a smoke free trust. Smoking is not allowed inside the hospital, in any entrances or doorways or within the grounds. Only vaping is allowed in designated areas. For more information please speak to a member of staff.

Facilities for visitors

Refreshments are available from:

  • the Spitfire Restaurant (Building 14) is open Monday-Friday 7.30am-4pm, and at weekends and bank holidays 7.30-3pm for sandwiches, hot food, drinks and snacks. Please can we ask you to observe social distancing measures in place.
  • the Hurricane Café (Location 50) is open Monday-Friday 8am-5pm, and Saturday 9am-4pm for sandwiches, drinks and snacks. Please can we ask you to observe social distancing measures in place.
  • the vending machines in the Lancaster Lounge (Location 14) situated in the Canadian Wing (near Ross Tilley and Margaret Duncombe wards). The lounge is open 24 hours a day.

There is also a convenience store (by Gate 3) just outside the north end of the hospital site on Holtye Avenue.

There is a cash machine in the main corridor which is free to use.

Local accommodation

We do not have accommodation at the hospital for visitors to stay overnight. Information on local hotels and B&Bs is available at www.eastgrinstead.gov.uk/tourism/accommodation.php.

On Peanut Ward there is the facility for one parent to stay overnight while their child is on the ward – please check arrangements with ward staff.

Page last reviewed on October 2023

Wi-Fi

We provide free wi-fi for patients and visitors across the QVH site. Wi-fi hotspots have been installed in all wards and outpatient waiting areas, the café and restaurant.

Select NHS Wi-Fi and follow the instructions to set up your free account.

Visiting us