Friends and family recommendations

In April 2024, 100% of inpatients said they were extremely likely or likely to recommend QVH to their friends and family.

Some of the patient feedback we received during the month included:

Critical care unit: “Sometimes I felt very low and forgotten about. However, the staff today and Elizabeth and Sarah on nights have been amazing in helping me accomplish small steps.”

Head and neck unit: “The entire staff were excellent on every aspect. Attention, caring and thoroughly professional and the hospital was spotless.”

Margaret Duncombe ward: “Everyone on the ward has been absolutely amazing. Thank you for looking after me after my nipple sparing SIEP reconstruction. PS, the food was yummy.”

Ross Tilley ward: “From start to finish on my mini adventure to the Queen Victoria Hospital everyone is and has been amazing, kind and helpful. I appreciate everything and everyone. You’ve all been amazing.”

Peanut (childrens’) ward: “The staff were very good, very helpful and very patient with my son. He was very scared but they made sure that he felt calm and they explained everything step by step.”

You can read more of what patients say about us on our NHS Choices page and on the Care Opinion website.

About the friends and family test

All NHS hospitals publish their ‘friends and family test’ scores each month. It is a simple measure to help the NHS understand how well it is caring for patients and to enable patients to compare the performance of different hospitals and wards.

How are the scores used?

The scores are also collected and published nationally on the NHS Choices website to help patients compare hospitals.

At QVH we like to know what our patients and visitors think of their experience so that we can continue improving. There are a variety of ways we get feedback from patients. See how to feed back for more details.

Because the scores are collected and published monthly they provide up-to-date information on the performance of each ward. We also use patient feedback and data from a wide variety of other sources, including national and local surveys, to help us monitor and improve patient care. These include the national inpatient survey and the national cancer patient survey.

We publish an annual patient experience report which reviews the feedback we have received and sets out progress with our rolling plan of action to improve patient experience.

Actions taken as a result of feedback we have received include:

  • Increasing the size of disabled parking bays
  • Installing new parking meters which allow an hourly charge, rather than the previous three-hour minimum
  • Introduction of media screens in outpatient departments to provide better information about waiting times in the clinics
  • Installing self-check in kiosks in outpatients. These make checking-in quicker and more convenient for patients, enhancing confidentiality and free up receptionists to assist patients and respond to queries.
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Page last updated: 7 May 2024.