Supporting patients with learning disabilities
Everyone has the right to access healthcare services in a way that meets their needs. To help our patients have the best possible experience of being at our hospital, we work hard to make sure we have an understanding and awareness of their needs and make reasonable adjustments.
To help us we use a range of different tools and resources. These include:
My hospital passport
We use a ‘hospital passport’ to help you or your carer to tell us important information about you and your needs.
The passport looks like this.
We can use Matakon signs and symbols to help patients to communicate and let us know what they would like and how they feel.
Easy-read health information
Training our staff
We provide all of our staff with learning disability and awareness training, to help them better support our patients.
Learning disabilities acute liaison nurse
We are supported by an acute learning disability liaison nurse who helps us provide care and treatment plans that meets your needs. This includes making any reasonable adjustments.
The nurse will make sure you understand your care and treatment plan.
We can also offer you longer appointment times and encourage you to bring any communication support tools that you use (e.g. communication boards).
Who can I speak to?
If you have any questions you can speak to any member of our staff. You can contact us using the information on your appointment letter, to speak to someone when you come to us.
If you want to speak to the Learning Disabilities Health Facilitation Team who support QVH you can call 01403 620438.
My hospital passport
You or your carer can download a copy of the ‘hospital passport’ we use so you can tell us important information about you and your needs.
Support for carers
We value the vital work done by carers and are committed to working with carers to provide the best care possible for our patients.
How are we doing?
You can contact our Patient Advice & Liaison Service (PALS) to let us know how your care was. You can also fill out a feedback card in the department if you would prefer.