Friends and family recommendations

In February 2026, 100% of inpatients said they were extremely likely or likely to recommend QVH to their friends and family.

Some of the patient feedback we received during the month included:

Burns unit: “Everybody was really lovely, especially the staff looking after me. I was really impressed. Thank you very much.”

Critical care unit: “Very caring, attentive and reassuring.”

Corneo department: “Very efficient and prompt, cordial care.”

Margaret Duncombe ward: “Overall, the service that I received at the hospital was outstanding. The staff were incredibly accommodating, caring and kind throughout my stay. My other disabilities were accounted for, which made me feel at ease in terms of the care I received. I’ve not been this comfortable at a hospital in a long time. Many thanks to all the staff on this ward – you are all amazing.”

Maxillofacial department: “As always the service was excellent, especially from Rachel on the outpatient reception, who was extremely good and very helpful.”

Minor Injuries Unit: “I was impressed by the careful diagnosis of the problem I had, the clear explanation of what it was and the treatment needed, and the recommendations for what I needed to do to prevent a recurrence.”

Peanut (childrens’) ward: “My son was very nervous. He was made to feel at ease. Lovely staff. They talked him through everything that was happening. So kind and thoughtful.”

Plastics department: “Very pleasant nurse who explained the possible procedure options.”

Ross Tilley ward: “Staff go above and beyond to help you feel safe and comfortable as possible; always smiling, always happy to help with any requests. They show true care and compassion, from the housekeeping right up to the consultants. Amazing – thank you.”

Sleep disorder centre: “Very professional and polite clinic and technician. Ozi was very helpful, informative, patient, kind, a good listener and cared enough to help come up with a good plan of action going forward. Thanks for the help and support.”

You can read more of what patients say about us on our NHS Choices page and on the Care Opinion website.

About the friends and family test

All NHS hospitals publish their ‘friends and family test’ scores each month. It is a simple measure to help the NHS understand how well it is caring for patients and to enable patients to compare the performance of different hospitals and wards.

How are the scores used?

The scores are also collected and published nationally on the NHS Choices website to help patients compare hospitals.

At QVH we like to know what our patients and visitors think of their experience so that we can continue improving. There are a variety of ways we get feedback from patients. See how to feed back for more details.

Because the scores are collected and published monthly they provide up-to-date information on the performance of each ward. We also use patient feedback and data from a wide variety of other sources, including national and local surveys, to help us monitor and improve patient care. These include the national inpatient survey and the national cancer patient survey.

We publish an annual patient experience report which reviews the feedback we have received and sets out progress with our rolling plan of action to improve patient experience.

Actions taken as a result of feedback we have received include:

• Increasing the size of disabled parking bays
• Installing new parking meters which allow an hourly charge, rather than the previous three-hour minimum
• Introduction of media screens in outpatient departments to provide better information about waiting times in the clinics
• Installing self-check in kiosks in outpatients. These make checking-in quicker and more convenient for patients, enhancing confidentiality and free up receptionists to assist patients and respond to queries.

Image by rawpixel.com

Page last updated: 6 March 2026.