Friends and family recommendations

In November 2025, 99% of inpatients said they were extremely likely or likely to recommend QVH to their friends and family.

Some of the patient feedback we received during the month included:

Burns unit: “Very good care, both night and day nurses.”

Critical care unit: “Lovely treatment by kind people. This is clearly an excellent team.”

Corneo department: “Outstanding staff in Corneo Plastics. 100% friendly, everything explained. An amazing hospital.”

Margaret Duncombe ward: “There is a very ‘family’ feeling about the team, which I admire and am grateful for.”

Maxillofacial department: “I always found everybody at QVH nothing but kind and considerate. They do a hundred and ten per cent to help you. I can’t praise them enough. Thank you very much.”

Minor Injuries Unit: “Brilliant – you did everything possible to help me when I was very worried. Exceptional, thank you.”

Peanut (childrens’) ward: “Everyone was extremely helpful prior to admission to ensure we felt comfortable and knew what to expect. Also on the day of admission, all nurses were lovely and made us feel relaxed about what was going to happen.”

Plastics department: “All went smoothly and efficiently in a timely manner. Very helpful and efficient staff and process.”

Preassessment: It was really good and I came away happy. Thank you.”

Ross Tilley ward: “Caring staff who couldn’t do enough to help. Very friendly, very comfortable, very clean. All the staff were very professional and I was kept informed all the time. Cannot praise the hospital enough. Catering was exceptional. Very happy, friendly place to be when you are unwell.”

Sleep disorder centre: “Absolutely amazing service. Staff all so friendly and helpful. So efficient. Paperwork ready and waiting.”

You can read more of what patients say about us on our NHS Choices page and on the Care Opinion website.

About the friends and family test

All NHS hospitals publish their ‘friends and family test’ scores each month. It is a simple measure to help the NHS understand how well it is caring for patients and to enable patients to compare the performance of different hospitals and wards.

How are the scores used?

The scores are also collected and published nationally on the NHS Choices website to help patients compare hospitals.

At QVH we like to know what our patients and visitors think of their experience so that we can continue improving. There are a variety of ways we get feedback from patients. See how to feed back for more details.

Because the scores are collected and published monthly they provide up-to-date information on the performance of each ward. We also use patient feedback and data from a wide variety of other sources, including national and local surveys, to help us monitor and improve patient care. These include the national inpatient survey and the national cancer patient survey.

We publish an annual patient experience report which reviews the feedback we have received and sets out progress with our rolling plan of action to improve patient experience.

Actions taken as a result of feedback we have received include:

• Increasing the size of disabled parking bays
• Installing new parking meters which allow an hourly charge, rather than the previous three-hour minimum
• Introduction of media screens in outpatient departments to provide better information about waiting times in the clinics
• Installing self-check in kiosks in outpatients. These make checking-in quicker and more convenient for patients, enhancing confidentiality and free up receptionists to assist patients and respond to queries.

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Page last updated: 3 December 2025