Friends and family recommendations

In August 2025, 100% of inpatients said they were extremely likely or likely to recommend QVH to their friends and family.

Some of the patient feedback we received during the month included:

Burns unit: “You are all wonderful people. Thank you so much.”

Corneo department: “Staff were very helpful, and all went well. Thanks!”

Critical care unit: “I cannot fault the professionalism / attention from CCU. The constant care and attention was exemplary. Everything was carefully explained. I personally believe they did a brilliant job.”

Margaret Duncombe ward: “I just want to say a huge thank you to all staff who looked after me during my time at QVH. From the moment I arrived I was treated with kindness, patience, professionalism from consultants, doctors, nurses and food / drink staff.”

Maxillofacial department: “I’ve always found everybody at the Queen Victoria Hospital to be so caring and attentive, and they do everything they can to help you when you’re there. I can’t praise them enough. Thank you very much.”

Minor Injuries Unit: “The Paramedic Practitioner that saw my son was the most suitable and experienced clinician to see, assess and treat a neck injury from sports; very much appreciated.”

Peanut (childrens’) ward: “The nurse was really nice, and after my surgery they put a bandage matching mine on my cuddly toy and asked if he was okay or needed anything to eat.”

Plastics department: “All staff were informative, pleasant and reassuring. I was kept as informed as possible. Honestly, I can’t praise them enough.”

Ross Tilley ward: “Honestly, I cannot praise the nurses, doctors and operating team enough. They were all kind, caring and so helpful to me, and the doctor who operated on me was so skilful and reassuring. This was my first time of experiencing being in hospital and I am truly grateful for making it as pleasant as possible. Well done QVH team.”

You can read more of what patients say about us on our NHS Choices page and on the Care Opinion website.

About the friends and family test

All NHS hospitals publish their ‘friends and family test’ scores each month. It is a simple measure to help the NHS understand how well it is caring for patients and to enable patients to compare the performance of different hospitals and wards.

How are the scores used?

The scores are also collected and published nationally on the NHS Choices website to help patients compare hospitals.

At QVH we like to know what our patients and visitors think of their experience so that we can continue improving. There are a variety of ways we get feedback from patients. See how to feed back for more details.

Because the scores are collected and published monthly they provide up-to-date information on the performance of each ward. We also use patient feedback and data from a wide variety of other sources, including national and local surveys, to help us monitor and improve patient care. These include the national inpatient survey and the national cancer patient survey.

We publish an annual patient experience report which reviews the feedback we have received and sets out progress with our rolling plan of action to improve patient experience.

Actions taken as a result of feedback we have received include:

• Increasing the size of disabled parking bays
• Installing new parking meters which allow an hourly charge, rather than the previous three-hour minimum
• Introduction of media screens in outpatient departments to provide better information about waiting times in the clinics
• Installing self-check in kiosks in outpatients. These make checking-in quicker and more convenient for patients, enhancing confidentiality and free up receptionists to assist patients and respond to queries.

Image by rawpixel.com

Page last updated: 16 September 2025