Friends and family recommendations

In May 2026, 100% of inpatients said they were extremely likely or likely to recommend QVH to their friends and family.

Some of the patient feedback we received during the month included:

Burns unit: “The nurses and doctors were all so nice and kind, and kept me informed of what my treatment would be and what would be happening to me. The care I received with my stay and the dressings I had to have was first class. All the staff who cared for me are a credit to your hospital.”

Critical care unit: “The care Alfie received in CCU was outstanding. The nurses and doctors were lovely, polite and caring.”

Corneo department: “Very good and thorough final consultation following a successful cataract operation.”

Margaret Duncombe ward: “The staff were so organised, professional, caring and funny (in a good way). The night staff were efficient and I had limited disruption to my sleep. They couldn’t have done enough for us. Lovely ladies on my ward too.”

Maxillofacial department: “It was my first time at this hospital. They explained what treatment they were doing step by step with care and reassurance.”

Minor Injuries Unit: “I don’t think anything could have been better. We met a lot of people. It was a swelteringly hot day and my son and I were treated quickly and efficiently with a lot of care and respect. So many thanks to everyone involved in his care that day.”

Peanut (childrens’) ward: “Everyone was very friendly and really informative. Everyone checked that we understood everything and were very thoughtful. Thanks for making my son feel special on his birthday, especially Pennie and Steph.”

Plastics department: “The team were exceptional from the reception through to the surgery team: helpful and positive. All absolutely amazing. A heartfelt thank you to everyone.”

Pre-assessment: “As always, excellent care from some wonderful and skilful people.”

Ross Tilley ward: “The staff are magnificent. The whole hospital has a very kind and friendly atmosphere. Food and cleanliness are of a very high standard.”

Sleep disorder centre: “The service and communication throughout has been exemplary. You should be very proud of the team you have.”

You can read more of what patients say about us on our NHS Choices page and on the Care Opinion website.

About the friends and family test

All NHS hospitals publish their ‘friends and family test’ scores each month. It is a simple measure to help the NHS understand how well it is caring for patients and to enable patients to compare the performance of different hospitals and wards.

How are the scores used?

The scores are also collected and published nationally on the NHS Choices website to help patients compare hospitals.

At QVH we like to know what our patients and visitors think of their experience so that we can continue improving. There are a variety of ways we get feedback from patients. See how to feed back for more details.

Because the scores are collected and published monthly they provide up-to-date information on the performance of each ward. We also use patient feedback and data from a wide variety of other sources, including national and local surveys, to help us monitor and improve patient care. These include the national inpatient survey and the national cancer patient survey.

We publish an annual patient experience report which reviews the feedback we have received and sets out progress with our rolling plan of action to improve patient experience.

Actions taken as a result of feedback we have received include:

• Increasing the size of disabled parking bays
• Installing new parking meters which allow an hourly charge, rather than the previous three-hour minimum
• Introduction of media screens in outpatient departments to provide better information about waiting times in the clinics
• Installing self-check in kiosks in outpatients. These make checking-in quicker and more convenient for patients, enhancing confidentiality and free up receptionists to assist patients and respond to queries.

Image by rawpixel.com

Page last updated: 16 June 2026.