Friends and family recommendations

In December 2025, 100% of inpatients said they were extremely likely or likely to recommend QVH to their friends and family.

Some of the patient feedback we received during the month included:

Burns unit: “The staff, everyone, have been so good and caring. Nothing was too much trouble – everyone has taken such care of my mum. Communication was very good. Outstanding service from all staff.”

Corneo department: “The nursing staff were really kind and compassionate. I didn’t wait for long. One of the best times I have ever been. The doctor I saw gave me ample time. She wasn’t in a hurry, so beautifully done. So pleased with the way she treated me. I would give it it a hundred per cent. Very grateful to the QVH for what they have done for me.”

Margaret Duncombe ward: “Everyone has been so kind, professional and efficient. I felt very reassured amidst all this wonderful support. What was a big surgery / step for me has been amazingly easy and not even painful. The NHS deserves a lot more gratitude for what it does for all of us. Heartfelt thank you.”

Maxillofacial department: “My experience from all concerned was brilliant. I was treated extremely well after a nasty fall.”

Minor Injuries Unit: “Outstanding staff, all friendly, helpful and polite. Very efficient service, prompt diagnosis and could not have been nicer. Could not have done anything better. Amazing hospital and staff to have on our doorstep; very privileged.”

Peanut (childrens’) ward: “Every member of staff we came into contact with were so kind and caring. They all spoke to my daughter as the patient, not through me. Excellent standard of care.”

Plastics department: “I was very nervous about going and I was treated with such kindness. Dr Hassan was wonderful and couldn’t have been more compassionate and kind. His team, especially nurse Sandra, were absolutely lovely. Thank you!”

Preassessment: “The Macmillan nurse was very kind and helpful, told me all I wanted to know, and the surgeon was the same. Thank you very much.”

Ross Tilley ward: “My care has been wonderful. I have felt well-informed about my care throughout and any questions I had were answered quickly. The hospital itself is warm and welcoming and spotless. I would highly recommend this hospital.”

Sleep disorder centre: “The receptionist / admin manager was fantastic and so helpful and accommodating. The technician was awesome and so knowledgeable, but with a wonderful manner and approach to us both, making us feel at ease, comfortable and clearly explaining everything.”

You can read more of what patients say about us on our NHS Choices page and on the Care Opinion website.

About the friends and family test

All NHS hospitals publish their ‘friends and family test’ scores each month. It is a simple measure to help the NHS understand how well it is caring for patients and to enable patients to compare the performance of different hospitals and wards.

How are the scores used?

The scores are also collected and published nationally on the NHS Choices website to help patients compare hospitals.

At QVH we like to know what our patients and visitors think of their experience so that we can continue improving. There are a variety of ways we get feedback from patients. See how to feed back for more details.

Because the scores are collected and published monthly they provide up-to-date information on the performance of each ward. We also use patient feedback and data from a wide variety of other sources, including national and local surveys, to help us monitor and improve patient care. These include the national inpatient survey and the national cancer patient survey.

We publish an annual patient experience report which reviews the feedback we have received and sets out progress with our rolling plan of action to improve patient experience.

Actions taken as a result of feedback we have received include:

• Increasing the size of disabled parking bays
• Installing new parking meters which allow an hourly charge, rather than the previous three-hour minimum
• Introduction of media screens in outpatient departments to provide better information about waiting times in the clinics
• Installing self-check in kiosks in outpatients. These make checking-in quicker and more convenient for patients, enhancing confidentiality and free up receptionists to assist patients and respond to queries.

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Page last updated: 6 January 2026