QVH Strategy 2025-2030

On Thursday 14 November 2024 at our Public Board Meeting, the QVH Strategy 2025-2030 was approved. This is a milestone moment for us which was 18 months in the making.
Our strategy was developed looking at national and local policy and direction for the future. It is in line with the health and care system strategies across Kent, Medway, Surrey and Sussex and includes our role, working with partners in Sussex, to deliver the ambitions of Improving Lives Together. In an ever-changing healthcare landscape, we recognise the importance of being agile, dynamic and the need to collaborate for the benefit of our patients.
Our five year QVH Strategy 2025-2030 sets our refreshed organisation vision, values, strategic objectives, future focus and direction. It includes our ambitions for our patient services and the key enablers to help us deliver our strategy.
Engagement was key to developing the QVH Strategy 2025-2030. It was co-produced with over 3,000 patients, volunteers, staff, health and care partners and a wide variety of stakeholders across Kent, Surrey, Sussex and beyond. It was also data driven, which alongside extensive engagement, has informed our focus for the future.
Our vision is to be a Centre of Excellence that rebuilds lives and supports communities for a healthier future.
Our clinical strategy is for QVH to be a centre of excellence for reconstruction and sleep and to provide a set of services for our local population.
To achieve this we have 3 key areas:
- We will be a centre of excellence and leaders in our areas of expertise, which will be strengthened through an enhanced focus on research and innovation to support research, training and driving best practice.
- We will develop holistic services to support the repair and rebuild of patients’ physical and psychological needs through our health psychology approach.
- We will be an active partner and will seek to integrate our services, taking our specialist care closer to home and supporting provider services through collaboration.

We will deliver this through a clear operating model, underpinned by our vision, values and behavioural framework which will help us live our values in all that we do.
The changing landscape of the NHS
Since launching our Strategy there have been significant changes across the NHS, nationally and more locally. The way providers are funded for the services they deliver has changed and the 10 Year Health Plan for England shifts how the NHS will deliver care over the next decade. There is more so than ever an expectation for providers to collaborate and work in partnership together, working as one NHS.
In December 2025, following a detailed and robust appraisal process with clinical, staff, patient and stakeholder input, our Board of Directors agreed, and our Council of Governors supported, a proposal to proceed with a partnership with Royal Surrey NHS Foundation Trust and Ashford and St Peter’s Hospitals NHS Foundation Trust group (RSFT/ASPH).This is an important step as we look to secure our future and continue delivering world-class care for patients. You can read more here: QVH to progress with a strategic partnership to secure its future sustainability.
We are now in a period of shared planning, analysis and assurance across all three organisations, which includes finance and governance reviews. This phase is important as it helps us align expectations, governance arrangements and timescales so we are all clear on how the partnership will deliver benefits for patients, colleagues and the communities we serve.
Delivering the best services for patients, and support for our staff is always the highest priority.
More information will follow.
Page updated: 17 April 2026.
Our values
Through our values we are caring and inclusive, supportive and challenging, listen to improve and succeed together.
QVH Strategy 2025-2030 glossary of terms
Read our Enabling Strategies here
Watch our introduction to Queen Victoria Hospital video
Our reputation
Best for patients:
We were judged by patients as one of the best hospitals in the country in the most recent national inpatient survey.
Low infection rates:
QVH has one of the lowest rates in the country for hospital acquired infections and scored 9.5 out of 10 for the cleanliness of wards in the most recent national inpatient survey.
Respecting your privacy:
QVH scored 9.8 out of 10 for being given enough privacy when being examined or treated in the most recent national inpatient survey.


