QVH Strategy 2025-2030

On Thursday 14 November 2024 at our Public Board Meeting, the QVH Strategy 2025-2030 was approved. This is a milestone moment for us which was 18 months in the making.
Our strategy was developed looking at national and local policy and direction for the future. It is in line with the health and care system strategies across Kent, Medway, Surrey and Sussex and includes our role, working with partners in Sussex, to deliver the ambitions of Improving Lives Together. In an ever-changing healthcare landscape, we recognise the importance of being agile, dynamic and the need to collaborate for the benefit of our patients.
Our five year QVH Strategy 2025-2030 sets our refreshed organisation vision, values, strategic objectives, future focus and direction. It includes our ambitions for our patient services and the key enablers to help us deliver our strategy.
Engagement was key to developing the QVH Strategy 2025-2030. It was co-produced with over 3,000 patients, volunteers, staff, health and care partners and a wide variety of stakeholders across Kent, Surrey, Sussex and beyond. It was also data driven, which alongside extensive engagement, has informed our focus for the future.
Our vision is to be a Centre of Excellence that rebuilds lives and supports communities for a healthier future.
Our clinical strategy is for QVH to be a centre of excellence for reconstruction and sleep and to provide a set of services for our local population.
To achieve this we have 3 key areas:
- We will be a centre of excellence and leaders in our areas of expertise, which will be strengthened through an enhanced focus on research and innovation to support research, training and driving best practice.
- We will develop holistic services to support the repair and rebuild of patients’ physical and psychological needs through our health psychology approach.
- We will be an active partner and will seek to integrate our services, taking our specialist care closer to home and supporting provider services through collaboration.

We will deliver this through a clear operating model, underpinned by our vision, values and behavioural framework which will help us live our values in all that we do.
The changing landscape of the NHS
Since launching our Strategy there have been significant changes across the NHS, nationally and more locally. The way providers are funded for the services they deliver has changed and the 10 Year Health Plan for England has now been published which shifts how the NHS will deliver care over the next decade. There is more so than ever an expectation for providers to collaborate and work in partnership together, working as one NHS.
We are committed to progressing our Strategy and to help us do that, we are looking to link with a partner, for the benefit of our patients. We want QVH to be financially sustainable, retain its unique identity, and be resilient for the future.
Many organisations across the NHS, including QVH, already work in partnership and do this really well. Work is underway with input from our staff, stakeholders and regional providers across Kent, Surrey and Sussex to look at possible strategic partnership opportunities.
More information will follow.
Our values
Through our values we are caring and inclusive, supportive and challenging, listen to improve and succeed together.
QVH Strategy 2025-2030 glossary of terms
Read our Enabling Strategies here
Watch our introduction to Queen Victoria Hospital video
Our reputation
Best for patients:
We were judged by patients as one of the best hospitals in the country in the most recent national inpatient survey.
Low infection rates:
QVH has one of the lowest rates in the country for hospital acquired infections and scored 9.5 out of 10 for the cleanliness of wards in the most recent national inpatient survey.
Respecting your privacy:
QVH scored 9.8 out of 10 for being given enough privacy when being examined or treated in the most recent national inpatient survey.


