QVH rated best NHS hospital by Kent, Surrey and Sussex inpatients

Tuesday 30th July 2013

Today the NHS published, for the first time, the results of the friends and family test for all hospitals in England. The test asks patients whether they would recommend A&E and inpatient wards to their nearest and dearest based on their own experience.

Since the test was introduced in April 2013, Queen Victoria Hospital (QVH) in East Grinstead, West Sussex has scored highest for inpatient satisfaction of all NHS trusts in the south east. The specialist hospital also had the highest response rate from inpatients in the region.

There are 150+ NHS trusts in England. Of these, QVH scored amongst the top ten results for each of the three months since the friends and family test began.

As the national figures were released today, QVH Director of Nursing and Quality, Amanda Parker, said: “The NHS friends and family test results are an important addition to the information available to patients to help them choose where to receive NHS treatment. For patients in the south east who need life-changing reconstructive surgery, burns care or treatment for the more common conditions that we treat, the results show that more patients would recommend QVH than any other NHS hospital in the region.

“We are extremely proud that our patients experience care that ranks amongst the very best available from the NHS in this country. But we work hard to continuously improve everything we do. Today’s publication and the data that we will continue to publish on our website each month, will help patients and their GPs to be assured that QVH is the right choice for their treatment whenever they need us.

“Patients who would like to choose to be treated at QVH should talk to their GP and visit our website for more information about services.”

For more information about the test see: