East Grinstead hospital rated best in the country for quality of nursing

Results from the national NHS inpatient survey reveal that QVH achieved the highest score out of all 156 acute hospital trusts in England for the quality of its nursing for the second year in a row.

The results of the survey were published today by the Care Quality Commission. The annual survey of patients at all hospital trusts in England covers all aspects of patients’ care and treatment, including the way they were treated by doctors and nurses, the information they were given and their views on cleanliness, comfort and quality of food. The findings help the NHS to improve the way it cares for and treats patients, enabling hospital trusts to see how they are doing year-on-year and how they compare with others.

QVH scored above the national average on 45 of the 68 questions patients were asked. None of the QVH scores were below average. QVH achieved the highest overall scores out of all 156 acute hospital trusts in England for the sections of the survey on the quality of nursing care and support on leaving hospital. Individual questions for which QVH achieved the highest scores in the country include:

• Did you ever share a sleeping area with members of the opposite sex?
• How much information about your condition or treatment was given to you?
• Did you feel you got enough emotional support from hospital staff during your stay?

Amanda Parker, QVH Director of Nursing and Quality, said: “Our staff can be very proud that patients continue to rate us as one of the best hospitals in the country. We always strive to offer excellent care to all our patients, whether they have been referred for our highly specialist services or are local people who have chosen us for a routine procedure. These achievements are only possible because of the commitment of our staff to continually improve the services we offer.”

The 2013 inpatient survey results for QVH are available at: www.cqc.org.uk/survey/inpatient/RPC