Patients rate QVH among the best hospitals for cancer care

The 2015 national cancer patient experience survey shows that patients rate QVH as one of the very best hospitals in the country for cancer care.

QVH is the South East’s specialist centre for skin cancer and head and neck cancer in addition to providing breast reconstructions following cancer.

Patients rated the trust  above the national average for 27 of the 59 questions asked.

QVH achieved the top score for a number of questions, including:

• Staff doing everything they could to control pain
• Giving practical advice and support in dealing with side effects of treatment
• Patients able to discuss worries or fears with staff

Patients and their families also benefit from the dedicated team at the Macmillan information and support centre on site in East Grinstead.

Jo Thomas, Director of Nursing and Quality, said: “We always strive to do our very best for all our patients so it is pleasing to see that patients rate their care at QVH so highly. This really is a reflection of the professionalism, commitment and compassion of our staff. This survey is also very valuable to help us see what more we can do, for example to improve the detailed information we provide to GPs about each patient’s condition and treatment.”

In addition to excellent patient care, QVH continues to deliver strong clinical outcomes for patients. Survival rates for people treated at QVH for major head and neck cancers are above the national benchmark.  QVH also has an excellent record of complete removal of melanomas and skin cancers; a complete excision rate of 97% which is well above the 75% national average.

Read the report