Care Quality Commission finds ‘outstanding’ care at QVH

Thursday 23rd May 2019

Care Quality Commission finds ‘outstanding’ care at QVH

Queen Victoria Hospital (QVH) has been rated ‘good’ with ‘outstanding’ care by Care Quality Commission (CQC) hospital inspectors.

Improvements in the critical care unit and the outpatients department mean each individual service at QVH, as well as the Trust as a whole, are now rated as ‘good’.

The ratings follow an unannounced inspection of the hospital in January and February of this year.

In its report, the CQC said QVH was a hospital that “truly respected and valued patients as individuals” and that staff were “highly motivated and inspired to offer care that was exceptionally kind”. The report states “relationships between people who used the service, those close to them and staff were strong, caring respectful and supportive… Staff described how they were always able to give patients the time they needed.”

Steve Jenkin, QVH chief executive, said: “I am so proud of our staff. This is an exceptional hospital and our work changes lives. This report reinforces what I regularly hear directly from our patients; our staff work really hard to make every patient feel cared for with compassion and respect.”

The report is available at the CQC website

Editor’s note
Queen Victoria Hospital is a leading specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services, helping people across the south of England who have been damaged or disfigured through accidents or disease. For more information please visit

The CQC undertook its unannounced inspection on 29 and 30 January 2019. It inspected three core services: surgery (burns and plastics), outpatients and critical care. The CQC returned to review the leadership of the Trust on 26 and 27 February 2019.

For more information contact the QVH Press Office on 01342 414508.