QVH gets top scores from some of its youngest patients in national survey

Friday 22nd November 2019

QVH gets top scores from some of its youngest patients in national survey

The latest national children and young people’s hospital survey shows that Queen Victoria Hospital continues to achieve some of the highest feedback in the country from young patients.

The Care Quality Commission’s Children and Young People’s Survey published on Tuesday 19 November surveyed children and young people across England about their hospital treatment.

Queen Victoria Hospital’s results are better than most trusts across 50 of the 63 questions, making it one of the top scoring hospitals.

The hospital received the highest scores in the country on questions around staff caring for children’s individual needs, being friendly, involving children in decisions and making sure there was enough for children to do while in hospital as well as the important basics like cleanliness and making sure it was quiet enough to sleep.

Queen Victoria Hospital was also praised for improving even further than its 2016 results (the last time the survey was run) on questions about communicating clearly in a way that the children understood and agreeing a plan for each child’s care with their parent/carer.

Jo Thomas, Director of Nursing at QVH said: “We’re delighted to once again be one of the highest scoring hospitals in the country for the Children and Young People’s Survey. QVH is an excellent hospital and I’d like to thank all of our staff, particularly those on our children’s ward, Peanut, for their commitment and dedication to the children and young people we care for. I’d also like to thank our patients who took part in the survey for their helpful feedback.”

You can read the full report here

The survey looked at the experiences of children who were discharged between 1 November and 31 December 2018. Questionnaires were sent to those aged 8 to 15 for them to complete, whilst a separate version was sent to the parents of patients aged 0 to 7 to be completed on their child’s behalf.

The results for Queen Victoria Hospital will be highlighted positively in an “outliers report” that focuses on variation in results at trust level which is due to be published when the pre-election period (purdah) ends.

For more information please contact the QVH Press Office on 01342 414508.