Queen Victoria Hospital scores best results in the country in latest national survey

Monday 16th December 2019

Queen Victoria Hospital scores best results in the country in latest national survey

According to the full results of the Care Quality Commission’s Children and Young People’s Survey (released on Friday 13 December), Queen Victoria Hospital gained the highest scores in the country based on feedback from its patients.

The survey analysed feedback from 33,179 children and young people who received care in 129 NHS acute trusts. Patients who had come to Queen Victoria Hospital were asked age appropriate questions to gauge their opinions of their experiences of the hospital. Children aged 8-15 completed a questionnaire designed specifically for them, with additional feedback provided by their parents and carers. For children aged 0 to 7, feedback was provided by their parent or carer.

Queen Victoria Hospital NHS Foundation Trust is the only trust in the country to achieve the top score in both categories for the experiences of 0 to 7 year olds and 8 to 15 year olds. This is the second time the hospital has achieved the highest scores in the biennial survey carried out by the Care Quality Commission (CQC).

The hospital received the highest scores in the country on questions around staff caring for children’s individual needs, being friendly, involving children in decisions and making sure there was enough for children to do while in hospital as well as the important basics like cleanliness and making sure it was quiet enough to sleep.

Jo Thomas, Director of Nursing at QVH said: “We’re delighted to once again be one of the highest scoring hospitals in the country for the Children and Young People’s Survey. QVH is an excellent hospital and I’d like to thank all of our staff, particularly those on our children’s ward, Peanut, for their commitment and dedication to the children and young people we care for. I’d also like to thank our patients who took part in the survey for their helpful feedback.”

You can read the full report here

For more information please contact the QVH Press Office on 01342 414508.