Visiting patients on our wards during the COVID-19 pandemic

Tuesday 13th April 2021

Visiting patients on our wards during the COVID-19 pandemic

To help keep our staff and patients safe, we have reviewed arrangements for visiting friends and family members who are staying with us overnight.

We know it is important for you to visit your loved ones and we have made the following exceptional circumstances where one visitor (a family member or friend) will be permitted to visit.

  • To spend time with a patient in the final days of their life (you may be asked to have a lateral flow test before visiting)
  • To accompany a patient with a mental health issue, dementia, a learning disability or autism
  • To stay with a child or young person who has been admitted to the children’s ward – the accompanying adult will be screened for COVID-19 on admission
  • Carers with a carer’s passport – the carer may be screened for COVID-19.

For those visits, visiting must be arranged in advance with the ward or unit where the person you are visiting is being cared for. Our ward managers will do their best to make compassionate decisions regarding visiting to meet the needs of our patients and their loved ones. Prior to visiting, a member of staff will ask you about any high-risk conditions you or members of your household may have. Depending on your answers, you may be advised not to visit.

Anyone with a COVID positive test or showing symptoms of coronavirus (a new continuous cough, a high temperature or a loss of, or change in, your normal sense of smell or taste) should not visit, even if these symptoms are mild or intermittent, due to the risk they pose to others. All visitors must observe good hand hygiene (hand washing) to reduce risks to the visitor, other patients and our staff.

All visitors must always wear a face covering for the duration of time they are at our hospital. On the wards we ask that you also remove your outer clothing, e.g. coat or jacket, roll up your sleeves and clean your hands.

If you are parents/guardians of a child receiving treatment, you must always wear a face covering whilst entering and moving through our hospital. If you are with your child and/or young person and within your ‘family bubble’ inside rooms or physical environments that are separated from other patients, you can remove your face covering (if you are not sure please check with a member of staff).

We encourage patients and visitors to continue to use digital services such as Facetime, Skype, Zoom and WhatsApp to stay in touch with loved ones during their hospital stay. iPads are available on wards for use by patients who do not have a smartphone or other mobile device.

Visiting with a patient who is coming for an appointment

woman wearing a face coveringPlease can we ask that patients come into the hospital on their own.

If someone comes with a patient, for example to drive, they should please stay in the car. We have reduced the seating available in our waiting rooms to enable social distancing and may need to ask additional family members or friends to wait outside. If you need to be accompanied to your appointment, for example someone to translate or support if you have a hearing impairment, please let our team know when you arrive.

Children can be accompanied by one adult only. Children will be allowed to accompany an adult to an appointment when there is no other available alternative.

We ask that patients (unless exempt) as well as any visitors wear a face covering whilst entering and moving through our hospital. Please also maintain good hand hygiene and observe social distancing throughout the hospital. These will all help us reduce the risks to other patients, visitors and our staff.

Thank you for your cooperation.