QVH comes top in national inpatient survey

For the seventh year in a row Queen Victoria Hospital NHS Foundation Trust (QVH) is one of the top rated acute hospitals in the country.

The annual national survey of inpatients at all NHS hospital trusts in England published today (19 October) covers all aspects of patients’ care and treatment. Carried out by the Care Quality Commission, the survey asked patients for their views on aspects of their care, such as: the hospital environment, communication with staff, involvement in decisions and being treated with respect and dignity.

The survey was carried out in October and November 2020 when the hospital was working hard to provide care in the context of the pandemic, but patients said they had confidence and trust in the staff treating them, felt involved in decisions and able to talk about their worries and fear, were treated them with dignity and respect.

Interim director of nursing and quality, Nicky Reeves, said: “This result comes from the whole hospital team – patients rated QVH highly across the board from hospital admission, through theatres and wards to leaving hospital. Our staff deserve to be very proud of this result. This is about our focus on treating every patient as an individual, taking the time to listen and understand, the care and compassion which our staff show every day.”

Staff at Queen Victoria Hospital help it remains top when it comes to inpatient hospital experience

For more information email the QVH Press Office at qvh.communications@nhs.net.

Note about the survey
A total of 137 NHS trusts in England, which deliver adult inpatient services, participated in the 2020 survey. Feedback was received from 73,015 people aged 16 or over. You can read the full report for Queen Victoria Hospital here. QVH scored ‘better than most trusts’ on 42 questions and ‘about the same as other trusts’ on just two – no questions worse than other trusts.

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Picture of staff taken by Queen Victoria Hospital