QVH gets a thumbs up from its youngest patients

Queen Victoria Hospital received some of the best results in the country from its youngest patients according to the latest Care Quality Commission Children and Young People’s Patient Experience Survey.

The results, released yesterday (Thursday 9 December), showed the hospital to be one of only three trusts in the country to score ‘much better than expected’ for patients aged 8 to 15 years old, the top band of the survey, and one of only eight trusts to score ‘better than expected’ for patients aged 0 to 7 years old.

The 2020 children and young people’s patient experience survey collected feedback on the experiences of 27,374 children and young people who received care in 125 NHS acute trusts during November and December 2018. Patients who had come to Queen Victoria Hospital were asked age appropriate questions to gauge their opinions of their experiences of the hospital. Children aged 8-15 completed a questionnaire designed specifically for them, with additional feedback provided by their parents and carers. For children aged 0 to 7, feedback was provided by their parent or carer.

The hospital scored highly on questions around staff caring for children’s individual needs, being friendly, involving children in decisions, making sure there was enough for children to do while in hospital (including good Wi-Fi), as well as the important basics like cleanliness, privacy and making sure it was quiet enough to sleep.

For young people aged 8-15, having staff talk with them about how they were going to care for them and being able to understand answers to questions were key. For parents and carers completing the survey, being given written information about child’s condition/treatment to take home, and feeling that their child liked the hospital food provided were top scores for the hospital.

Nicky Reeves, Interim Director of Nursing at Queen Victoria Hospital said: “We are delighted to once again be one of the highest scoring hospitals in the country for the Children and Young People’s Patient Experience Survey. The feedback is testament to the dedication and commitment of all of our staff for the children and young people we care for. I’d like to say thank you to our staff and our patients for their helpful feedback.”

The Children and Young People’s Patient Experience Survey takes place every two years. You can read the full report here

Members of the QVH paediatric ward team

For more information please email the QVH Press Office at qvh.communications@nhs.net