Musculoskeletal physiotherapy

The QVH musculoskeletal (MSK) outpatient team consists of nine experienced chartered physiotherapists who specialise in the detailed assessment and management of musculoskeletal problems, including:

  • Spinal problems
  • Upper and lower limb problems
  • Trauma and elective surgery
  • Fractures
  • Sports injuries
  • Cervical headaches
  • Dizziness
  • Rheumatological conditions

We also offer respiratory physiotherapy and a women’s pelvic health service which specialises in continence problems, as well as therapy for facial palsy with therapists who work alongside a multidisciplinary team of surgeons, and psychological therapists to provide comprehensive assessment and treatment.

Initial sessions include an assessment, clinical diagnosis and treatment plan. Treatment plans are based on comprehensive ongoing assessment and may include one or more of the following: manual therapy; exercise therapy; electrotherapy; taping; clinical Pilates; comprehensive education as well as adjuncts to treatment such as acupuncture. In addition to one-to-one treatment sessions, we run a lower limb class, an arthritis class for hips and knees, a back fitness class and a chronic pain education class for necks and backs (back skills training).

Why choose us?

Patient satisfaction

We pride ourselves on the quality and individual level of care we provide for every patient. To ensure we are maintaining these high standards, we complete patient satisfaction surveys every year. Data collection takes place over a period of one to two weeks in the form of patient questionnaires.

In 2019, 100% of patients attending our service were satisfied with the service we provide with 95% rating it good or better. Comments included:

“Lovely physio, very helpful. Gave me new exercises to suit my individual needs. Listened to problems and gave suggestions to help move on.”

“The staff are lovely and I have found that it is a bit like a partnership and you are very much made to feel it’s about what works for you.​”

“Seen promptly, did not feel rushed. Physio knowledgeable and friendly.”

Clinical effectiveness

The effectiveness of the physiotherapy treatment we provide is measured using standardised, validated clinical outcome measures. Our main outcome measure is a patient-centred assessment called the “Patient Specific Functional Scale” which measures change in function on a ten-point scale.

An average change of 2 points is clinically significant (Stratford et al, 1995). At QVH, patients in 2019 reported an average change of 4.1 points increase in function over a course of physiotherapy treatment.

How to contact us: We are open for appointments from 8am-4pm Monday to Friday. Our reception is staffed between 8am-5pm for telephone queries on 01342 414004. Referrals are accepted from health professionals such as GPs and Consultants.  We are also now able to accept self referrals.

Self referrals

Do you think you need physiotherapy?
If you are a registered patient at Crawley Down, Judges Close, Moatfield, Ship Street, or Pound Hill Surgery, you can now see a physiotherapist without having to see your GP first.

If you have any concerns you can always be referred for physiotherapy in the usual way by your GP – please make an appointment as usual.

Unfortunately this service is not available if you are under 18.

Not sure if physiotherapy is right for you?

Physiotherapy can be particularly beneficial if you are suffering from low back pain, neck pain, recent injuries such as strains and sprains, or joint and muscular pain.

What will happen next?

A physiotherapist will look at your form. We will then contact you with an appointment based on the information you have supplied. Depending on the nature of your condition you may be placed on a waiting list for physiotherapy. If you have any concerns you should make an appointment with your GP.

What can I do to help myself in the meantime?

Research has shown that resting for more than a day or so does not help and may actually prolong pain and disability. You may need to modify your activities initially, but the sooner you get back to normal activity the sooner you will feel better. Changing your position or activity frequently through the day will help to prevent and reduce stiffness. Try to build up your general activity gradually. There are also links to information leaflets which might help you self-manage until we can see you.


Over the counter painkillers can be helpful. A pharmacist will be able to advise you on the appropriate tablets. If your symptoms continue to worsen you may wish to see your GP.

Reducing pain is important as this will help you to get better. Any form of pain relief that helps should be used e.g. heat, cold or TENS.

Referring yourself to Physiotherapy

You can self refer by post or by email – see below:

Email: To download a copy of the self-referral form to email to us please click here.  Once completed please save and email to:

Your personal information is confidential and in accordance with NHS and Trust policy, we will keep it secure.  Only those persons who are directly supporting your care will have access to your information.  However, before sending this form please be aware that communications over the Internet, such as emails, are not considered secure.

Post: To print a copy of the self-referral form to post to us please click here.  Once completed please send to: Physiotherapy Department, Queen Victoria Hospital, Holtye Road, RH19 3DZ


Please note getting a referral directly from your GP will not be quicker than self-referral, neither will a self-referral give you fast track access to physiotherapy.

Self-referral scheme

Patients registered at either Crawley Down Health Centre, Judges Close Surgery, Moatfield Surgery, Ship Street Surgery, or Pound Hill Surgery can access musculoskeletal (MSK) physiotherapy without visiting their GP first. It can be beneficial if you are suffering from low back pain, neck pain, recent injuries such as strains and sprains, or joint and muscular pain.

Covid-19 the road to recovery

Covid-19 the road to recovery

The Chartered Society of Physiotherapy has put together a short annimation and advice to help anyone who has had Covid-19 and is on the road to recovery. Physio is an important part of that.

Our physiotherapists

Patient information leaflets