We are a multidisciplinary team providing high quality holistic assessment and treatment for outpatients and patients in their own home. The team consists of occupational therapists, physiotherapists, speech and language therapists, dieticians, a Parkinsons disease nurse specialist and an elderly care consultant.
The team works closely with hospital colleagues, local community and other local services.
Physiotherapy and occupational therapy
We provide a service to the adults in our local community and receive a variety of referrals for orthopaedic, neurological and deteriorating conditions and falls.
Assessments can be carried out at home or in the rehabilitation unit by an occupational therapist, physiotherapist or both as appropriate. Following assessments and alongside discussion with patients, treatment plans are set and are under constant review as needs change. Treatment can be individual, group or both, dependent on assessment
We run a Balance and Bone Group for falls prevention and Multiple Sclerosis Groups, which are based according to patient’s needs and ability.
Working within the same building as dieticians, speech and language therapists, a Parkinsons disease nurse specialist and orthotics allows for easy referral of our patients to other professionals. For those with chronic conditions they are able to self refer to the team and the same therapist, which allows for seamless personal care.
Why choose us?
We pride ourselves on the quality and individual level of care we give our patients. All professions work together to provide a high standard of care allowing patients to be part of the whole process – with their needs and wishes always at the forefront of our care.
Often patients request to remain at home and, where possible, we facilitate this by assessment, equipment provision, adaptations, and practicing techniques to maintain or improve function in daily routines. We may also work alongside outside care agencies.
Patient Satisfaction surveys help us to ensure we maintain our high standards and deliver our service in a patient friendly way. Some of the results from our recent patient satisfaction survey show 100% patients said their therapist discussed what they were hoping for from treatment, listened and considered their needs, introduced themselves and addressed them by their name of choice and were courteous and polite.
Comments from patients included: “Completely satisfied”, “receiving excellent treatment from QVH”, “lovely, listened and gave plenty of advice for equipment”.
A member of the Multiple Sclerosis Group said “…personalized programmes of exercise for every member – what a privilege to attend this fabulous group”.
By using standardised outcome measures in the unit and in the community we are able to assess and evaluate the effectiveness of our intervention. For example in the Balance and Bone Group we use Tinetti and The Timed Up and Go (TUAG) which look at falls risk. Recent audit has shown improved outcomes and therefore reduced risk of falls after the group. We also use subjective outcomes to determine how patients themselves feel about their confidence. Outcome measures are also used to evaluate the neurological service and the Multiple Sclerosis group. Examples of measures used are Therapy Outcome Measures (TOMs) and TUAG.
Patients have shown a significant improvement in their TOMs scores through attending the Multiple Sclerosis group over the years.
How to contact us: Our reception is staffed from 8.30-4.30 Monday to Friday. Telephone Number 01342 414343. Referrals are accepted from GPs and all other health professionals.